Privacy Policy
Last Updated: 10 June 2025 · Effective: 10 June 2025
Titian Adil ("we", "us", "our") is committed to protecting the privacy of individuals who contact us or use our website. This policy explains what personal data we collect, how we use it, and how we protect it — in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Given the sensitive nature of family law matters, we treat privacy as a professional obligation, not merely a legal one. All communications with our firm are subject to legal professional privilege where applicable.
1. Data Controller
The data controller for personal information collected through this website is:
Titian Adil
Jalan SS15/4 8, 47500 Subang Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 3-5632 8147
2. Personal Data We Collect
We collect personal data only when you choose to share it with us — typically by completing the enquiry form on our website or by contacting us directly.
Information you provide: Name, email address, telephone number, and the content of any message you send us through our enquiry form.
Automatically collected data: Basic website usage data, including pages visited, time spent on site, browser type, and device type. This is collected via cookies and analytics tools. No personally identifiable information is included in this data unless you submit a form.
Legal basis: We process personal data on the basis of your consent (when you submit the enquiry form), and where necessary to take steps at your request prior to entering a legal services agreement (contractual necessity).
Retention: Enquiry data is retained for up to 24 months from the date of last contact. Client files are retained for a minimum of seven years following the conclusion of a matter, in accordance with professional obligations under Malaysian law.
3. How We Use Your Data
- To respond to your enquiry and provide legal advice or representation
- To communicate updates about your matter if you become a client
- To comply with our legal and professional obligations as solicitors
- To improve the usability of our website through aggregated, anonymised analytics data
We do not use your personal data for marketing purposes without your explicit consent. We do not sell, rent, or trade your personal data to any third party.
4. Data Sharing
We share personal data only in the following limited circumstances:
- Service providers: Trusted third parties who assist with website hosting and analytics, bound by contractual data protection obligations.
- Legal and regulatory requirements: Where disclosure is required by Malaysian law or court order.
- Your explicit consent: In any other circumstances, only with your written permission.
Where we engage third-party analytics tools (such as Google Analytics), data is processed in aggregated, anonymised form. We do not transmit personally identifiable information to overseas servers without your knowledge.
5. Data Security
We take the security of personal information seriously. Measures in place include:
- Secure, encrypted data transmission (HTTPS/TLS) across our website
- Restricted access to client data within the firm, limited to the practitioners handling your matter
- Physical security at our Subang Jaya office for paper files
- Regular review of our data handling procedures
In the event of a data breach that is likely to affect your personal data, we will notify you and the relevant Malaysian authority (the Department of Personal Data Protection — JPDP) as required under the PDPA.
6. Cookies
Our website uses cookies to function correctly and to help us understand how visitors use the site. Cookies used include essential cookies (required for the website to work), analytics cookies (aggregated usage data), and preference cookies (to remember your settings).
You can manage your cookie preferences at any time via our Cookie Policy page.
7. Your Rights Under the PDPA
Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data:
Right to Access
Request a copy of personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete data.
Right to Withdraw Consent
Withdraw consent for non-essential processing at any time.
Right to Object
Object to processing of your data for specific purposes.
To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days. If you are not satisfied with our response, you may contact Malaysia's Department of Personal Data Protection (JPDP) at www.pdp.gov.my.
8. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external websites you visit.
9. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have received personal data from a minor, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our website after a change constitutes acceptance of the updated policy.
11. Contact Us About Privacy
For any privacy-related questions or to exercise your rights, please contact our data protection contact:
Titian Adil — Privacy Enquiries
Email: [email protected]
Phone: +60 3-5632 8147
Address: Jalan SS15/4 8, 47500 Subang Jaya, Selangor, Malaysia